One of my friends is having a problem with his email. He can not access it. His password does not work for some reasons. He thinks, it has been hacked and the hacker has changed the data associated to the account and it's recovery. He tried resetting it but he couldn't remember the security pass that was set up.
Whether somebody has changed his password for him or he just simply forgot everything, there is still a way to possibly recover that email.
Alternate email reset
Provided he have set up this when registering the first time then it is easy, and as long as the hacker has not changed this as well. The alternate email should be up and working for this to work perfectly. Here we go.
At the log in interface, he needs to click "I can not access my account", then in the next window, instead of ticking the "I have a problem with my password", tick the "I think my account may have been compromised".
This selection will bypass the "secret questions" which is his other problem. There is also a hint on which email did he nominated as an account recovery. He just need to type one of the emails, just in case that he set up two, like my self.
A confirmation of the recovery will be emailed, then just open that email for recovery instructions.
Whether somebody has changed his password for him or he just simply forgot everything, there is still a way to possibly recover that email.
Alternate email reset
Provided he have set up this when registering the first time then it is easy, and as long as the hacker has not changed this as well. The alternate email should be up and working for this to work perfectly. Here we go.
At the log in interface, he needs to click "I can not access my account", then in the next window, instead of ticking the "I have a problem with my password", tick the "I think my account may have been compromised".
This selection will bypass the "secret questions" which is his other problem. There is also a hint on which email did he nominated as an account recovery. He just need to type one of the emails, just in case that he set up two, like my self.
A confirmation of the recovery will be emailed, then just open that email for recovery instructions.
My thoughts
It is easy to set up emails, but to secure it is easily forgotten until things happen. One of the ways to secure it is to setup a recovery email just in case it will be compromised in the future. Emails that was set up long before may not have this option yet when they were created.
So if you are one of the early email users, better set it up now, and here is how.
Log in to your email click the drop down menu next to your name. Select "profile" then click "update your contact information".
Type in your choice of email recovery, any email address you own, then press save. You can also add more email recoveries by clicking the "+ add email". This will give you more options when you need to recover in the future.
Do not forget to click verify every email recoveries by clicking "verify now" and going into that account and clicking the verify link.
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